BPI still ‘rectifying’ mispostings on accounts
June 8, 2017
BPI RESOLUTION. Customers check their account after learning that their account was debited on BPI Branch in Manila. Photo by Inoue Jaena
(UPDATED) BPI issues the advisory 12 hours after it announced that it had fixed the system glitch that caused unauthorized transactions on client accounts
MANILA, Philippines (UPDATED) – The Bank of the Philippine Islands on Thursday, June 8, deactivated its electronic channels, including its ATMs, for the second straight day as it found some client accounts with incorrect balances even after it had supposedly fixed the system glitch that caused them.
BPI issued the announcement 12 hours after it announced that it had fixed the system glitch that caused mispostings on some accounts. (READ: BPI system glitch causes mispostings on client accounts)
“In the process of rectifying balances of accounts with mis-posted transactions, we have noted that certain accounts still reflect incorrect balances. To allow us to do the necessary adjustments, we will need to de-activate our electronic channels today,” the bank said in an advisory on Twitter posted at 10:46 am.
BPI said it had again extended banking hours on Thursday to 7:30 pm, and that its “other banking systems, such as credit cards, remittance, SWIFT, equities brokerage (BPI Trade), investments, and loans remain operational.”
“You have our commitment that this internal system issue will be resolved satisfactorily. We reassure our clients that the integrity of their accounts will be maintained,” the bank said.
At 10:03 pm on Wednesday, June 7, the bank announced that it had “rectified the mispostings related to the internal systems problem,” and that it had also restored automated teller machine (ATM) functionality.
BPI executives had earlier assured their clients that the bank would resolve the problem by Wednesday, the same day the problem caused on uproar on social media.